Shipping Policy
Processing Time
All orders are processed within up to 24 business hours after payment confirmation.
Orders placed during weekends, holidays, vacation periods, or due to force majeure circumstances will be processed on the next business day.
Shipping Costs
Portugal (Continental)
€3.99 — delivery from 48 business hours
Free Shipping
Free shipping on orders over €45 for:
- Continental Portugal
- Portuguese Islands (Madeira and Azores)
- Mainland Spain
*Offer cannot be combined with promotional codes.
Portuguese Islands (Madeira & Azores)
€5.99 — sea shipping
Spain
- Continental Spain: €4.99 — 48 business hours
- Spanish Islands: €26.85
European Union & Rest of the World
Available soon.
Possible Delays
Despite our best efforts to ensure fast deliveries, delays may occur due to external factors, such as:
- strikes
- adverse weather conditions
- periods of high order volume
We appreciate your understanding in such situations.
Orders Returned to Sender
If an order is returned due to:
- an incorrect or incomplete address
- the recipient being unavailable at the time of delivery
any additional reshipping costs will be the responsibility of the customer.
International Orders
Delivery times may vary depending on the destination country.
Customs duties, taxes, or local fees may apply, and these are the responsibility of the customer.
Changes and Cancellations
You may request changes or cancellation of your order before it has been shipped.
Once the order has been dispatched, it will no longer be possible to modify the order details.
Questions
If you have any questions regarding the shipping of your order, please contact us through:
📧 Email: sac@koru-store.com
📱 WhatsApp: +351 928 342 221