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Privacy Policy

Koru Family Store respects the privacy of its users and is committed to protecting their personal data. This Privacy Policy explains how we collect, use, and share your information when you visit or shop at www.koru-store.com.

1. Personal Information We Collect

1.1. Device Information

When you visit our website, we automatically collect certain information about your device, including:

  • Browser type and version
  • IP address
  • Time zone
  • Cookies installed
  • Pages visited, products viewed, and time spent on the page.
  • Search terms used
  • Source of the visit (e.g., ads, social media, or search engines)

This data collection is carried out using the following technologies:

Cookies: data files stored on your device, usually with anonymous identifiers.
Log files: technical records that collect IP address, browser type, ISP, entry and exit pages, and date/time stamps.
Web beacons/pixels/tags: elements used to analyze website navigation and measure campaign performance.

1.2. Order Information

When you make a purchase or attempt to make a purchase, we collect:

  • Full name
  • Billing address
  • Shipping address
  • E-mail
  • Phone number
  • Payment information
  • Selected products and order history

We may also collect other information that the customer voluntarily provides, such as purchase orders or contact preferences.

1.3. Definition of Personal Information

In this Policy, we consider Personal Information to be all data that allows an individual to be identified, including Device Information and Order Information.

2. How We Use Your Information

We use your Personal Information to:

  • Process orders: payment processing, invoicing, shipping, and delivery notifications.
  • Communicate with you: clarifications, customer support, order changes, and after-sales service.
  • Analyze fraud risks and prevent malicious activity (especially using IP addresses and browsing patterns).
  • To improve website performance, browsing experience, and product offerings.
  • Send marketing communications if you have given your consent or if there is a legitimate interest permitted by law.

3. Sharing Your Personal Information

Koru Family Store may share your data only with entities that provide services essential to the operation of the store, namely:

  • E-commerce platforms and store management
  • Payment systems (Stripe, PayPal, Apple Pay, MB Way, etc.)
  • Transportation and logistics services
  • Email marketing services
  • Analytics and performance tools (Google Analytics, Meta / Facebook Pixel, etc.)

These entities act as "subcontractors" and comply with the GDPR.

Legal compliance

We may disclose data if required by law, court order, or competent authority.

4. Behavioral Advertising

We may use your Device Information and browsing patterns to display relevant ads to you through third-party partners, such as:

  • Facebook / Meta Ads
  • Google Ads
  • TikTok Ads

You can disable personalized ads at:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous

And through the cookie options on the website itself.

5. Your Rights (GDPR)

If you reside in the European Union, you have the following rights:

  • Accessing your personal data
  • Request correction
  • Request to be forgotten (“right to be forgotten”)
  • To limit or oppose treatment.
  • Request data portability

To exercise any of your rights, please contact: sac@koru-store.com

International transfer

Some external providers (e.g., Google, Meta) may host data outside the EU, specifically in the US or Canada.
They all follow legal transfer mechanisms approved by the EU.

6. Data Retention

We will retain your Order Information for as long as necessary to fulfill legal obligations, accounting, fraud prevention, and product warranty.

You can request disposal, except when the law requires retention.

7. Minors

Our website is not intended for users under the age of 18, and we do not intentionally collect data from children.

8. Changes to This Policy

We may update this Policy periodically to reflect legal, operational, or technological changes. The most recent version will always be available at www.koru-store.com.

9. Contacts

For further clarification regarding privacy or data processing:

Koru Family Store
Email: sac@koru-store.com